Daryl Shipos has earned distinction on the links as a PGA golf pro. But at a dinner on April 19, he will be among a group of individuals who have been nominated for a customer service excellence award. Exceptional customer service is central to the experience of guests visiting local businesses, according to Butler County Tourism & Convention Bureau President Jack Cohen. Daryl, in his capacity as Supervisor of Golf Operations at Cranberry Highlands Golf Course, has been an enthusiastic, professional and skillful communicator, going above and beyond the call of duty in responding to customer needs. The Service Excellence Award program is project of the Tourism & Convention Bureau to recognize those who provide exceptional customer service at their places of employment. It was developed to encourage a countywide culture of customer service.