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Customer Service
Contact Customer Service if you need a building permit, have questions about the Collection Connection program, need to pay your water, sewer, and/or trash utility bill, need directions, or have a question regarding the Township.
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Customer Service
Physical Address
2525 Rochester Road
Suite 400
Cranberry Township, PA 16066
Phone: : 724-776-4806 option 3Fax: : 724-776-4420
Water or Sewer
Daytime Ph:724-776-4806
After-Hours Hotline Ph: 724-720-6464
- No water service
- Water main break
- Low water pressure
- Issues with taste, odor or color of your water
- Sewer backups
- Clogged storm drains
- Wastewater odors
Power Outages or Downed Power Lines Penn Power, Ph: 1-888-544-4877
Gas Emergencies Call 911 and then contact your gas supplier.
Public Safety
Emergencies, Dial 9-1-1
More about 9-1-1
Non-Emergency Numbers
- Police Department, Ph: 724-776-5180 More about the Police Department
- Cranberry Township Volunteer Fire Company, Ph: 724-776-1196 CTVFC website
- Cranberry Township Emergency Medical Service (EMS), Ph: 724-776-4480 EMS website
Sewer and Water Service
Water System - Cranberry Township owns and operates the public water supply system serving the Township. Water is obtained from the West View Water Authority.
Service Applications for Sewer/Water
Complete the online application Opens a New Window. and submit it to Customer Service. For a paper copy, please or visit in-person .
Selling a home
- Lien Letter Application Use this form when: You are about to refinance or sell your home. It requests the Township to produce a letter for your buyer or bank to certify that there are no municipal claims such as water, sewage, municipal debts, etc. against the property being sold, transferred, or refinanced. If there is a claim, the letter will provide the amount necessary to satisfy the claim(s).
Moving to another Township address
- Water/Sewer/Trash Service Request Opens a New Window. Use this form when: You are about to move to a new address in Cranberry This form will initiate water, sewer and trash collection service at that address. It applies to both homeowners and tenants.
Self-Service Forms/requests
- Automatic Bill Payment for Water, Sewer, Trash
- Sewer Credit Adjustment Request
- Construction Meter Request
- Water Turn On / Off Request
- Move Out Final Reading
- Non-Residential / Application for Wastewater Discharge Permit
- Testing forms
Trash, Recycling and Yard Waste Services
Cranberry Township, through our municipal solid waste program called Collection Connection, provides weekly curbside trash and recycling collection services to the majority of homes within the Township. Yard waste services are also offered weekly eight and ½ months out of the year and two weeks are set aside in January for Christmas tree pickup.
Service details... In most instances, residents receive water, sewer and trash services and are billed monthly.
- Holiday Collection Schedule
- Report a Missed Collection, Ph: 724-776-4806 option 3
- Order Carts
Electric and Gas Utility Providers
In Pennsylvania, you can choose the company that generates your electricity and your gas supplier:
- Columbia Gas Ph:1-888-460-4332
- Dominion / Peoples Gas Ph:1-800-764-0111
- Equitable Gas Ph:1-800-654-6335
- First Energy / Penn Power Ph:1-800-720-3600
- For a complete list of providers, visit PaPowerSwitch.com
Phone, Cable and Internet
Two companies in Cranberry provide bundled TV, phone and internet service – Armstrong Utilities, which is the Township’s dominant supplier, and Consolidated Communications – but their service areas don’t overlap. Homes north of North Boundary Road can secure phone service from Verizon, but not their TV or Internet services. Satellite, cellular and streaming services are available from multiple vendors, however only those listed below maintain physical assets in the Township. Other Internet Service Providers are welcome to do business in Cranberry, but so far, none have taken advantage of the opportunity.
- Verizon Ph:1-888-781-5510 or Verizon Online
- Armstrong Ph:1-877-277-5711 Armstrong website
- Consolidated Communications Ph:1-888-968-7224 Consolidated website
- Century Link Ph:1-855-861-2800