Customer Service

users_relationContact Customer Service for building permits; questions about the Collection Connection program; questions about Parks & Recreation programs; to pay water, sewer, and/or trash utility bills; or questions regarding the Township.

  1. Customer Service

    Physical Address
    2525 Rochester Road
    Suite 400
    Cranberry Township, PA 16066


    Directions

    Phone: 724-776-4806 option 3
    Fax: 724-776-4420

Utilities

Daytime: 724-776-4806
After-Hours Hotline: 724-720-6464

Contact these numbers in the event of:

  • No water service
  • Water main break
  • Low water pressure
  • Issues with taste, odor, or color of water
  • Sewer backups
  • Clogged storm drains
  • Wastewater odors

Power Outages or Downed Power Lines
Penn Power: 1-888-544-4877

Gas Emergencies 
Call 911 and then contact gas supplier

Public Safety

Emergencies, Dial 9-1-1
More about 9-1-1

Non-Emergency Numbers

Sewer and Water Service

Water System
Cranberry Township owns and operates the public water supply system serving the Township. Water is obtained from the West View Water Authority.

General Information

Water Quality Reports

Service Applications for Sewer/Water 
Complete the online application and submit it to Customer Service. For a paper copy, please visit Customer Service. 

Selling a Home
Lien Letter Application
Use this form prior to refinancing or selling a home. It requests the Township to produce a letter for the buyer or bank to certify that there are no municipal claims, such as water, sewage, municipal debts, etc. against the property being sold, transferred, or refinanced. If there is a claim, the letter will provide the amount necessary to satisfy the claim(s).

Moving to Another Township Address
Water/Sewer/Trash Service Request 
Use this form prior to moving to a new address in Cranberry. This form will initiate water, sewer, and trash collection service at that address. It applies to both homeowners and tenants.

Self-Service Forms/Requests
Applications and Forms

Trash, Recycling, and Yard Waste Services

Through a municipal solid waste program called Collection Connection, Cranberry Township provides weekly curbside trash and recycling collection services to most homes within the Township. Yard waste services are also offered weekly 8½ months out of the year. Two weeks are set aside in January for Christmas tree pickup. In most instances, residents receive water, sewer, and trash services and are billed monthly.

Electric and Gas Utility Providers

Residents can choose an electricity and gas supplier

  • Columbia Gas: 1-888-460-4332 
  • Dominion/Peoples Gas: 1-800-764-0111 
  • Equitable Gas: 1-800-654-6335 
  • First Energy/Penn Power: 1-800-720-3600
  • For a complete list of providers, visit PaPowerSwitch.com

Phone, Cable, and Internet

Home Security

Township Municipal Center 
Days
Open
Close
Planning and Development Services
Monday-Friday
7:30 AM
5:00 PM
Customer Service
Closed Saturdays Memorial Day-Labor Day
Closed Sundays
Monday-Thursday
Friday
Saturday
7:30 AM
7:30 AM
9:00 AM
8:30 PM
5:00 PM
4:00 PM
Police Customer Service Desk
Monday, Wednesday, Thursday, Friday
Tuesday
8:00 AM
8:00 AM
6:00 PM
8:00 PM
Property Tax Office
Closed Saturday & Sunday
Appointments available, 
Ph: 724-776-1103
Monday
Tuesday-Thursday
Friday
9:00 AM
9:00 AM
9:00 AM
6:00 PM
4:00 PM
2:00 PM
Cranberry Public Library
Closed Sundays


Monday-Thursday
Friday
Saturday
10:00 AM
10:00 AM
10:00 AM
8:00 PM
5:00 PM
5:00 PM