Water & Utilities

  1. Customer Service

    Physical Address
    2525 Rochester Road
    Suite 400
    Cranberry Township, PA 16066

    Phone: 724-776-4806 option 3
    Fax: 724-776-4420

water_tapCustomer Service Hours

7:30 AM - 5:00 PM

Monday - Friday

After hours Emergency Service, 724-720-6464

Where does my Water Come From?

Cranberry Township’s water source is the Ohio River. In 2017, Cranberry purchased its entire water supply, about 865 million gallons, from The West View Water Authority located in Allegheny County.  Before arriving to Cranberry, the water undergoes a series of treatments at the Authority’s plant on Neville Island.

Cranberry Township owns and operates the public water supply system serving the Township.

The water distribution system includes approximately:  

  • a network of approximately 186 miles of pipeline to homes and businesses
  • 2,728 valves
  • 1,202 fire hydrants
  • 10,000 water service connections
  • 3 water storage facilities comprising 5 million gallons
  • 1 pumping station

Typical daily water consumption for our customers is approximately 2.4 million gallons a day (MGD), with a peak approaching 3.2 MGD on the hottest summer days.

Customer Service


Sanitary Sewer


  • Management
  • Detention Basin
  • Rain Barrel Project

Flushing Schedule The annual fire hydrant and distribution system flushing program is a routine maintenance operation, conducted Mon. - Fri. between 7:00 AM and 4:00 PM.  

Line flushing and laundry  Discolored water and fluctuations in water line pressure are normal during flushing. We suggest that you refrain from using water as much as possible or doing laundry – especially when discolored water is present. If your water does not clear, or return to normal pressure within a reasonable time, or if service is interrupted, call the Customer Service Center, 724-776-4806.

June - November For the summer months, the West View Water Authority switches to chloramines as the disinfectant to treat drinking water. it is formed by mixing chlorine with a small amount of ammonia. Chloramine has been used by water systems for almost 90 years and over 68 million American receive drinking water treated with chloramines. More about chloramines

November - June  For the winter months, the West View Water Authority switches from chloramines to free chlorine for the disinfection of drinking water. Free chlorine is a stronger and faster-acting disinfectant. Customers may notice a slight difference in the taste and odor of their drinking water while chlorine is in use.

  • Customers using tap water for at-home kidney dialysis should consult with their doctor to determine if any changes are necessary in their residual disinfectant neutralization procedures. 
  • Customers using the water for aquariums should monitor both free and combined chlorine residuals.

Public and Private Improvement Policy (PPIC) and Sewer and Water Rules and Regulations in Chapter 17 Cranberry Twp eCode 360 database.